Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your Movian watch must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, including all tags, protective plastics, boxes, and warranty cards.
Non-Returnable Items
The following items cannot be returned:
Promotional or sale items (Only regular priced watches may be refunded)
Watches with custom engravings or personalization requested by the customer
Note: Please do not send your purchase back to the manufacturer. All returns must be processed directly through Movian.
Partial Refunds
There are certain situations where only partial refunds are granted (if applicable):
Any watch not in its original condition, damaged, or missing parts (screws, links, box, manual) for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds Process
Once your returned watch is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet:
First, check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@moevian.com.
Exchanges
We only replace watches if they are defective or damaged upon arrival. If you need to exchange it for the same model, please contact us first at info@moevian.com for instructions on how to proceed.
Shipping Returns
To return your product, please email us at info@moevian.com to receive the return shipping details and instructions.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Since watches are valuable items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
